Do you have Terms & Conditions of sale?
Yes. Please click here to view our Terms & Conditions of Sale.
What If I notice that something is wrong once the stone has been installed?
Here at Not Just Granite, we pride ourselves on our customer service both before and after your worktop installation. If you have any questions about our work, please contact us and we will discuss, advise, and address all areas of concern.
Do we need to arrange a plumber, gas man or electrician to be there when fitting?
Our company is not certified to carry out any sort of electrical, plumbing or gas installation work. As such, you will need to make the appropriate arrangements with the relevant trade professionals to disconnect and reconnect your services. If any of the above trades are needed they can be called in when we have finished.
If I am just replacing my existing worktops, do they have to be removed for you to template?
Yes please, we need to template directly on top of the units so please have them loosened or removed. You can put them back after we have templated, until we fit the new ones.
What do we need to do to be ready for templating?
All base units and extractor hood need to be securely fixed. Sinks, hobs and any other appliances connected through the worktop need to be made available to the templater on the day. If you require wall cladding, upstands and splashbacks, wall tiles have to be removed. If we are replacing existing kitchen worktops, your old [...]
Do we need to be present when templating or fitting?
It is best if you are there when we template to answer any questions we might have. The same applies to fitting, so that you can confirm that you are happy with the finished product. If you are unable to be on site when we finish the job, we will photograph the work and sign off [...]
What is your payment policy?
Based on the dimensions and the all the extra requirements you provide us, we will provide you with a quote. If you would like to go ahead we will request a 50% deposit at the time of arranging the templating visit. Once templating is completed, the final price will be confirmed. Generally, it will only change [...]
Can we choose and view the material before manufacturing commences?
Yes, in fact we recommend that you come and see the material as they can vary from batch to batch. We are open Monday to Friday 9:00 am to 5:00 pm and Saturday mornings, by appointment only. We will also be happy to provide you with samples to take away.
Do I have to have a proper drawing to get a quotation?
No, a sketch will do. As long as it gives the dimensions and details of any cut-outs you want. If you have an existing kitchen please provide us a sketch accompanied with a few pictures.
What is sintered stone?
Sintered stone is a surface material that is often made to look like other materials. The manufacturing process mimics the way natural stones are made, but it doesn't take thousands of years! To make it, workers take stone particles and introduce them to heat and pressure that mimic what happens in the earth; the result [...]